Ask iPal: Your 24x7 Banking Assistant

Chat-based customer support for NRI Banking queries, available 24x7 - which offers instant responses and connects to the Customer Support Executive.

FAQs

What is iPal?

iPal is a 24x7 chat-based customer support service for NRI banking queries, offering instant responses with advanced security, including 2-Factor authentication and 256-bit encryption.

How can customers reach iPal?

Existing Customers

To connect with Ask iPal as an existing customer:

Internet Banking: Click on the bottom-right corner after logging in
iMobile app: Tap the top-right corner on the home page.

New Customers

To connect with Ask iPal as a new customer:

Click on the Ask iPal icon located in the top panel, on the right side of the page
Get help with any queries such as NRI Home Loans, opening new accounts and money transfers to India
Instantly chat with our support staff.

Connect with us

Call us anytime! Click here for our 24x7 Customer Care numbers.

Write to us at nri@icicibank.com

Terms and Conditions apply